Policy on Confidentiality for Patients Patient Rights and ResponsibilitiesThe ProcessCommendations

The Office of Patient Advocacy serves as the liaison between patients and the hospital in their expressions of praise or concern so that moral, ethical, operational and care standards are upheld on behalf of NECHC patients.



Share a compliment about a staff member or department by writing to the Office of Patient Advocacy.
If you have a problem that you cannot solve with your doctor, nurse or other caregiver, please call the Office of Patient Advocacy at 617-643-8106.

You or your family may extend a compliment to an individual staff member or to a department by writing a letter with your compliment:

You will receive a prompt personalized response from the person to whom the letter is written
Your letter will be shared with the appropriate staff member or department
Compliments we receive are entered into our database so that staff and hospital leaders can receive feedback about the good things that we do and share this information to help others learn from our successes
Send your letter to:


Patient Advocacy

North End Community Health Center

332 Hanover St.

Boston, MA 02113


Phone: 617-643-8106

Hours: 9:00am to 5:00PM Mon thru Fri.

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